The following information comprises the policies and agreements you enter into with us when you sign up for the Weekly Harvest Box program:
Weekly Harvest Box Program Overview, Procedures, and Policies
Becoming a Part of Our Farm Community
Our Weekly Harvest Box program is based off of the Community Supported Agriculture (CSA) model. CSA refers to a community of individuals who pledge support to a farm operation so that the farmland becomes, either legally or spiritually, the community's farm, with the growers and consumers providing mutual support and sharing the risks and benefits of food production [USDA Alternative Farming Systems Information Center]. By participating in the Our Harvest Cooperative Weekly Harvest Box program you are supporting sustainable farming. You are also helping to create local jobs, train new farmers, preserve valuable farmland, and promote the local food movement.
In addition to our Weekly Harvest Box program, our farm sells to restaurants, grocery stores, institutions, and other markets. These include, but are not limited to, Pipkin’s Market, Country Fresh, Pic’s Produce, Whole Foods, Nectar, Wildflower Café, and Cincinnati State’s Overlook Café and Summit Restaurant. After filling our Harvest Boxes with the week’s harvest first, the remainder is sold to our other markets.
To ensure that we meet these collective goals, it is essential that you understand the above overview and procedures. It is equally important that you familiarize yourself with Our Harvest Cooperative’s policies as they relate to refunds, account changes, or the cancellation of your subscription to the Weekly Harvest Box program, which are listed below.
Payment Frequency & Schedule
If you select the "Debit on Delivery" payment method, your card will be charged at midnight of your pick-up day each week (after the pick-up occurs). You will receive two emails (one from the credit card processor, one from Farmigo - our Harvest Box management software) each week when your card is charged.
If you choose to pay up front for any amount of time (we offer 3, 6, and 9 month options), you will receive notice via email when it is time to renew your payment in order to continue receiving your Harvest Box. Members who pre-pay for 3 months will receive a 3% discount off the price of their WHB; for 6 months they will receive a 4% discount off of the price of their WHB; for 9 months they will receive a 5% discount off of the price of their WHB. All members who pre-pay by check will receive a free Our Harvest tote bag.
You may email us at email@example.com to communicate any problems with your order. If any items you receive are in an unsatisfactory condition, those items will either be replaced or you will receive a credit for their value.
If you miss a pick-up, your payment will be applied as usual. Our Harvest cannot guarantee that your order will be available outside of your allotted pick-up time. This is due to the fact that not all of our pick-ups are equipped with adequate storage facilities, and we do not have OHC staff on-site at each location to return forgotten Harvest Boxes to our main aggregation facility.
For members who pay by credit card: if at any time your card bounces, you will automatically be sent an email letting you know that you need to update your payment information. You will need to update this information by midnight the night before your next pick-up, or your deliveries will be put on hold until you do. Please email firstname.lastname@example.org to let us know when you have updated your information.
For members who pay by check: Your payment must be received by midnight the night before your first unpaid pick-up, or your account will be put on hold until it is.
Order Changes & Account Holds
You can make changes to your order and your pick-up location, and also place your deliveries on hold, by following the step-by-step instructions on this page.
Order changes, holds, and cancellations for weekly items must be made before the closing day/time listed below:
Changes/holds/cancellations for monthly add-ons must be made by Thursday at 5 PM, two weeks before you receive the product (monthly add-ons are distributed the first full week of each month). This allows us to place orders for these items from the individual producers, and keeps us from ordering the wrong number of add-ons or from paying for product we don't then have a home for.
If you fail to make a change or put your share on hold before the applicable cut-off time, your payment will be applied as usual.
To edit your order: Login to your account> In the Summary box on the right-hand side, click the "Change" link next to the word "Subscription">Select the "Share" tab if you wish to edit your share selection, or the "Options" tab if you wish to edit your add-ons selections> Make the desired edits by selecting/deselecting items accordingly> Save your changes> You will receive a confirmation email confirming that your order edits have been made.
To place a hold on delivery of your share: Login to your account> Select the "Delivery Hold" tab> Enter a delivery hold date range (from a single day to a range of days)> Click "Save Changes"> A confirmation email will be sent to you confirming the hold on your delivery.
To change your pick-up location permanently (every week): Login to your account> In the Summary box on the right-hand side, click the "Permanent" link next to the words "Pick-Up Location"> Choose from the available delivery locations> Click "Save Changes"> You will receive a confirmation email confirming that your pick-up location has been successfully changed.
To change your pick-up location temporarily (1 week) for a holiday: Members changing their account for a holiday or temporary change can now change their pick up site for the next active delivery only. Login to your account> In the Summary box on the right-hand side, click the "Next Delivery" link to the right of the words "Pick-Up Location". Choose from the available delivery locations> Click "Save Changes"> You will receive the automatic response email, "Pickup Site for One Delivery Updated".
If you know you will be out of town for one or more of your pick-ups, please take one of the following measures:
1) Donate your share to CAIN (Churches Active in Northside) food pantry during that time. You will still be charged, but your vegetables will go to families in need. Email email@example.com if you would like to donate your box.
2) Have a friend pick up your box while you’re gone and let them enjoy the veggies! You don’t even need to let us know if you choose this option. Just let your friend know about the time, location, and instruct them to sign off next to your name on the sign-in sheet.
3) Log in to your account and put our share on hold for the appropriate amount of time. Step-by-step instructions on how to do this can be found above. Please keep in mind the cut-off time for making this change. In general, we need you to make changes to your account 2 days before your next pick-up day in order for the change to take effect in time.
You may cancel your membership at any time by emailing firstname.lastname@example.org. Cancellation requests for weekly items must be received by the cutoff time listed below:
This cancellation schedule allows Our Harvest to plan appropriately, thereby minimizing wasted produce.
Cancellation requests involving monthly add-ons must be made by Thursday at 5 PM, two weeks before you receive the product (monthly add-ons are distributed the first full week of each month). This allows us to place orders for these items from the individual producers, and keeps us from ordering the wrong number of add-ons or from paying for product we don't then have a home for.